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BMI Academy was created as a learning platform for the Ecuadorian insurance market. Our vision is simple, but necessary: to provide practical, user-friendly, and effective training so our partners can provide the best customer service—timely, personalized, and efficient.
We have achieved this through the development of an e-learning platform that, since its launch in early 2019, has already trained more than 500 agents in the country.
E-LEARNING
Today, online learning has become a preferred medium for studies of various categories and at all levels of education.
In fact, a study conducted by OBS Business School estimates that currently, 50% of education worldwide is delivered through 100% online methodologies, which provides an approximate representation of the usefulness of this learning path for professionals seeking to optimize their work while acquiring knowledge in a personalized way.
Given this, our vision of being a promoter of innovation in the country prompted us to create an e-learning platform that so far hosts 20 different training courses that provide knowledge on request management, hospital care, internal process adaptation, information on contracts and policies, and, above all, personalized customer service.
All of this is taught by a team of instructors with proven track records in each area, leading BMI professionals in their respective fields. The relevant training content, the ability for each participant to organize their own schedule (ideal for a highly demanding profession), and the platform's accessibility have led to more than 200 agents successfully certifying on the online platform since its launch in 2019.
IN-PERSON TRAINING
Additionally, BMI has forged important academic partnerships that guarantee a high level of training for its agents. For example, to date, programs have been implemented in partnership with major companies such as EXMA, Grupo Macro, and IDE Business School.
In addition, together with BMI, 350 people have been certified in in-person programs, dedicated to those who choose to opt for more traditional contact.
The launch of BMI Academy was accompanied by a tour by David Castejón, a marketing and advertising professional who shared his ideas on smart sales with the EXMA platform.
With this launch, we aim to make the consulting and support provided to the Ecuadorian insurance market, inspired by BMI ACADEMY, a model for professionals around the world.
If you'd like to learn more about BMI Academy training, you can visit:
https://academy.bmi.com.ec/quienes-somos/
REFERENCES
https://www.elmundo.es/extras/formacion-online/2017/09/26/59ca90a1ca4741900e8b4601.html
https://fundaciontelefonica.com.ec/2016/03/07/educacion-online-vs-educacion-presencial/